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Introduction:
C-DAC's
Citizens/Clients Charter represents a systematic effort
to focus on the commitment of the organization towards its
Citizens/Clients in respect of Standard of Services, Information,
Choice & Consultation, Nondiscrimination and Accessibility,
Grievance Redress, Courtesy and Value for Money. The charter
also includes expectations of the organization from the
citizens/clients for fulfilling the commitment of the organization.
The Citizen Charter is
intended to enshrine the trust between C-DAC and its clients/customers.
Memorandum of Association | Rules and Regulations | Bye-Laws
Delegation of Powers | Staff Rules
Statement of Services
provided:
In order to provide the highest degree of satisfaction
to the customer
C-DAC undertakes the following:
- Free maintenance
services during warranty period for the goods supplied.
- Software maintenance
to ensure that all bugs in the software developed &
deployed are fixed in the stipulated period.
- Annual Maintenance
Contract for post warranty support of systems supplied
if required by the customer.
- C-DAC's GIST Multilingual and Multimedia products are marketed through
its dealer network. C-DAC customers are the end users
of these. The necessary service support to these customers
is usually provided through this dealer network.
- In Education
and Training sector, through its Advanced Computing
Training School (ACTS), C-DAC's clients are a large number
of students who undergo training through its diverse courses
offered at a number of its authorized training centres.
The services to these students include high quality education
through aptly qualified and trained instructors, and suitably
searched books.
- In the GIST based training provided
through the Programme for Advancing Computer Education
(PACE), the students undergo training at a large number
of GIST PACE bureaus, and the services of various State
Coordinators and the Bureaus are available to address
any enquiry.
C-DAC Enquiry/Grievance
Management System:
For enquiries or clarifications and any grievances,
C-DAC can be contacted via eMail, letter, fax or telephone.
The relevant contact details are as under:
Memorandum of Association:
Rules and Regulations:
Bye-Laws:
Delegation of Powers:
Staff Rules:
Office Contact Information
For telephone and fax numbers, address,
maps and direction, click on a city:
Students having enquiries
can contact C-DAC's nearest ATC as applicable similarly
the GIST PACE Bureaus as applicable. Their details are available
under respective pages of this website.
Further, in order to facilitate
clients with their enquiries, the C-DAC website has hosted
a comprehensive 'Frequently Asked Questions' (FAQ)
section, which addresses minor enquiries and complaints
about GIST products. There is also a feedback mechanism
for selected GIST products to enable customers in providing
feedback on their experience with our products.
All other enquiries may
be directed to Webmaster.
The Webmaster will forward the complaint to the concerned
group/member for necessary follow-up.
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